Spotlight Retail Group
Although SRG may own and operate multiple brands, one of the critical elements that bind them together is a shared set of values: People, Success and Excellence.
The SRG shared services model has enabled SRG to look at other retail businesses, and in some cases, purchase, nurture and ultimately sell them back into the market.
SRG sources its merchandise from all over the world. Whilst many products are sent to the various stores from suppliers, many are also shipped directly from SRG warehouses, where they are distributed to all the stores in both brands. In 1998, SRG opened a 240,000 square foot fulfillment centre in Laverton, an industrial suburb in Melbourne. Combined with the latest computer systems as well as highly optimised modern fulfillment processes, the logistics team is well positioned to support SRG’s ever increasing growth.
Anaconda and Spotlight’s dedicated support teams are located at the SRG Support Group in South Melbourne. These teams include the buyers, operations, logistics, marketing, customer service, property, accounting, administration and information technology teams, which support all retail outlets within the Spotlight Retail Group.
SRG represents the best value and choice for millions of loyal customers who regularly shop at their local Spotlight and Anaconda stores, making SRG one of the most successful and fastest growing retailers in Australasia.
Spotlight’s VIP Club, has five million members and Anaconda’s Adventure Club has two million members. Both are segmented and marketed to directly based on their interests and spending habits. This loyalty program is free, and enables members to receive prior notice of sales, exclusive discounts, invitations to events and competitions.
The Advertising Team includes designers, photographers and pre-media experts who create and produce an extensive range of SRG marketing collateral, such as the 4.5 million Spotlight catalogues that are distributed 22 times a year for letterbox drops and newspaper inserts. This team is also responsible for the extensive national TV and press product advertising campaigns that are run each week. It holds the portfolio for online web development and maintenance and all in-store point of sale materials.
From its humble beginnings in the 1970s as a single dress fabric stall at Queen Victoria Market, Spotlight has grown to include 130 sew, craft, party and home decorating superstores, with outlets across four countries.
The unique offering of an extensive product range and knowledgeable staff in a one-stop shopping destination has cultivated a strong and loyal customer base, as evidenced by the strong membership take-up of the VIP Club loyalty program. As one of the most successful and fastest growing retailers in Australasia, Spotlight is able to source products throughout Australia and the rest of the world; which enables them to deliver the exact products customers require, at the best price available.
Customer service has been, and always will be, a priority. Every SRG Team Member undergoes extensive training to ensure they have a thorough knowledge of our products, as well as an ability to provide valuable advice. The ability to offer a diverse range of experiences, a work-life balance, the ability to move within the company, and career opportunities, ensures Spotlight are able to attract great people to the team.
Spotlight is committed to employing local staff at all stores. The process involves the recruitment of Team Members, including Managers. Spotlight leaders are then partnered with the local management teams, building their understanding and knowledge of the business to ensure the launch of each outlet is smooth and successful.
Let us know if you are interested in a career at Spotlight Australia.
Spotlight New Zealand
The first New Zealand store opened in Wairau Park in January 1996. This opening was a great success with thousands of people filling the car park before the store was due to open. This proved straight away that Spotlight was an innovative new business redefining the market in New Zealand, and that the customers were excited about it!
New Zealanders were hooked on Spotlight and Spotlight was hooked on New Zealand, following this first store, three more stores followed opening in quick succession – Wellington (April 1996), Manakau City (November 1996), and Christchurch (January 1997).
Since then the business has continued to grow in New Zealand, expanding to different locations, increasing staff and offering new categories to customers. In 1997 a Support Group opened in Auckland, to assist the ever expanding store network.
Currently there are 20 Spotlight stores scattered around New Zealand and the business has been cemented as one of the major retailers in the country.
In 2016 Spotlight celebrated 20 years of doing business in New Zealand and is proud to be bigger and better than ever in the NZ market.
Let us know if you are interested in a career at Spotlight New Zealand.
Spotlight South East Asia
After much planning and searching for the right location, the first store in Asia, and Spotlight’s first store overseas, opened in Orchard Point, Singapore on the 30th of September 1995. The grand opening featured huge crowds, a giant kangaroo and record sales!
In 2002, Spotlight moved from Orchard Plaza to a newer site at Plaza Singapura and then extended that site in 2004 to ensure that the store could continue to fit the ever expanding ranges. Since that store opened 20 years ago, the store has continued to flourish and be successful, with customers enjoying the same huge range of products and the same bargains galore that customers in Australia love so much. Singapore continues to be one of the best performing stores within the business.
The next step into expanding into Asia occurred in 2014, when again after much planning, Spotlight opened the first store in Ampang Point, Malaysia. Opening day was again amazing, with thousands of people queuing throughout the center and up escalators ready to shop the new brand new store.
In 2015 Spotlight continued to expand into Malaysia, opening three new stores. Following the success of the stores to date, the target is to open over 100 stores across South East Asia in the near future.
Phone: +61 (0) 3 9675 4000
Anaconda was established based on the concept of creating Australia’s largest camping and adventure superstore specialising in camping, fishing and sports.
Anaconda offers a unique experiential shopping experience that aims to entertain and educate customers thereby making Anaconda Australia’s only one-stop-shop for outdoor adventure and sporting equipment. Inviting customers to try and test the equipment sold is key.
Anaconda stocks a huge range of different outdoor products including those for, camping, fishing, biking, kayaking, climbing, hiking and diving.
All staff, are seriously passionate about the outdoors and adventure. Anaconda’s strong emphasis on adventure seeking is only surpassed by an attention to quality, which is why Anaconda now proudly stocks the largest range in the market.
Anaconda’s Adventure Club program is fundamental to the company’s success and with over two million members; it’s by-far the largest of its kind in Australia.
Anaconda continues to grow with stores from 1600 – 3500m2 of floor space in over 42 stores across Australia.
If you're interested in learning more about roles within the Anaconda team please let us know. And if you have a great idea to help us deliver on our vision, tell us!
Phone: +61 (0) 3 9675 4000